Overview
Wilcom is committed to ensuring that our customers get the most from their Wilcom software. For this reason, we offer a comprehensive range of support and training offerings, in many cases including free telephone and email support.
Please note: Wilcom America can not provide technical support for WilcomWorkspace or Hatch Embroidery. Please contact Wilcom International for support of those products.
What is Technical Support?
Technical support includes answers and questions regarding installation, License keys, configuration,
deployment, program error messages, and product usage issues. Technical support does not include training on the use of the software.
Response Times
Our support team will respond within 1 to 2 business days; we aim to answer all calls within 24 hours.
Commitment
The Wilcom support team will do their best to resolve a technical support incident. However, we cannot guarantee that we will be able to solve all problems.
Our current policy with respect to the various product/version support is as follows: