This issue is caused by 32-bit version of CorelDRAW installed on the PC. You most likely have CorelDRAW X5, which is a 32-bit version of CorelDRAW software, installed. You must uninstall CorelDRAW X5 from your PC to be able to get those features working.
Symptom: During the digitizer, you may find Undo does not function at all when clicking on the “Undo” button. It is simply ignored. If you open the undo list and select a number of undo steps for the undo action, ES e4 gives a System Error. Solution: It is identified that this issue is caused by…
Symptom: “COM: InitializePrinter – Error reading license information: 4380” error occurs, after ES e4 starts up Solution: It is NovaPDF related issue. We found “novaPDF Server” is not running. Please follow the instruction below to resolve this issue: To manually start the “novaPDF Server” service: Go into Control Panel -> Administrative Tools -> Services, Click…
Symptom: CorelDRAW Graphic does not work, it shows an empty ES user interface after switching to the graphics mode. Solution: Install CorelDRAW X8 Update 1 and Update 1 Hotfix from the link below: http://www.coreldraw.com/en/pages/patches/cdgs/x8/ 1) Download the update 1 file and update 1 hotfix file from the link above 2) Double click on…
Scenario: CorelDRAW X8 will not open within EmbroideryStudio e4, and results with a screen without toolbars similar to the screenshot below. Solution: Uninstall both CorelDRAW X8 and Wilcom EmbroideryStudio e4 Delete the CorelDRAW folder in C:\Program Files\Corel Delete the CorelDRAW folder in C:\Program Files (x86)\Corel Press Winkey( ) + R to open Run Command, and…
The Debugger Detected error is caused by Avast or AVG Antivirus. Solution: Windows 64-bit – Add C:\Program Files (x86)\Wilcom into the antivirus’ exception list. Windows 32-bit – Add C:\Program Files\Wilcom into the antivirus’ exception list. Click Here for Instructions on adding an exception in Avast. Click Here for Instructions on adding an exception in…
Problem: When clicking on the Clipart button, and the following message is shown: “An error occurred while trying to connect to the database (code 5)”. The Code 5 error usually indicates that ES cannot locate or connect to the clipart database on the PC. ES may be trying to connect to the wrong database. Solution:…
Symptom: If you see “Colorway OCX – Version 1.0 (C++)” in the Colorway Editor dialog box, then you need to do a file registration in Windows. The issue could be caused by the Windows UAC (User Account Control) during the Wilcom software installation process. Solution:Please follow the procedure below for doing a file registration in…
If your EmbroideryStudio e2 software gives you the following false message: “You seem to be using pirated software…”, please download and install e2 SP3 from the Download Center, or you can click here to start downloading it now. The problem should be resolved after e2 SP3 is installed.
Symptom: “Cannot save to a write protected disk” when accessing a Tajima Embroidery Disk with a floppy disk, regardless of whether the floppy disk is write protected or not. Solution: Please follow the procedure to fix the problem: 1) Insert a Tajima Embroidery Disk into floppy disk drive 2) Open Windows Explorer 3) In Windows…