Symptom: When opening an EMB file, it takes around 10 seconds to get a design preview to show up in the Open dialog box. As a consequence, the Open dialog box hangs for around 10 seconds to get EMB file opened. Solution: Turn off “Details pane” in the Open dialog box. The issue is caused…
Symptom: Working on the secondary monitor, CorelDRAW Graphics cannot show up when switching to CorelDRAW Graphics. It is hanging. Solution: For the main monitor, the primary display, use recommended resolution. For the extended display on the secondary monitor, set the same resolution as the primary display.
The following support note relates to machine connection settings not being available in e4.2 after updating from e4.0 or e4.1. Cause of the issue e4.2 is a 64-bit application which dramatically improves its speed and performance. e4.0 and e4.1 is a 32-bit application. As a result, e4.2 is installed in a different location (C:\Program Files\),…
nova PDF COM InitializePrinter – Error reading license Information : 4380 Symptom: Error – nova PDF COM InitializePrinter – Error reading license Information : 4380 Wilcom Software affected: EmbroideryStudio e4 Windows OS: Windows 10 x64 Solution: Reinstall all the x86 installers from e4 installation files.
novaPDF Server Could Not Be Started(5) Symptom: Error: novaPDF server could not be started(5) Wilcom Software affected: EmbroideryStudio e4 Solution: Re-install all the x86 installers from e4 installation files.
Cannot write the Defaults file error | Debugger detected (E0030) error Symptom: EmbroideryStudio e4 Cannot write the Defaults file error | EmbroideryStudio e3 “Debugger is detected” error For EmbroideryStudio e4: “Cannot write the Defaults file” error For EmbroideryStudio e3: “Debugger detected (E0030)” error Wilcom Software affected: EmbroideryStudio e4 and EmbroideryStudio/DecoStudio/DecoStudio Lite e3 …
Close Wilcom EmbroideryStudio e4. Download the file (link below), and extract the Zipped .TCH file into the following folder: [Windows 64-Bit] C:\Program Files (x86)\Wilcom\EmbroideryStudio_e4.0\RES [Windows 32-Bit] C:\Program Files\Wilcom\EmbroideryStudio_e4.0\RES Open EmbroideryStudio e4. The corrected thread chart should now be available.
Symptom: When trying to switching to CorelDRAW Graphics, it says, “CorelDRAW(R) X8 is not installed…” Solution: One scenario for this kind of issue is that you may have CorelDRAW X8 installed before purchasing e4 software. If that is the case, you may have a old version of CorelDRAW X8 installed, for instance, Version 18.1.0.661,…
Symptom: When opening an e3 EMB file, there was nothing in the background. After design is edited and saved, when the EMB file is re-opened, there is a white SQUARE in the background. And there is no way to get rid of it. Solution: This happens to whenever a design is saved in…
Symptom: “Unable to access Sentinel Run-time environment (H0033)” error occurs when launching e4 software. Symptom: “Unable to access Sentinel Run-time environment (H0033)” error occurs when launching e4 software. Solution: It is most likely caused by antivirus software, in particular, Avast or AVG antivirus software. Avast and AVG can conflict with HASP security, they won’t touch…